Refund policy

At siw, we take great pride in the quality of our products. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage within 7 days of receiving your order. We will arrange for a prompt replacement. If within 30 days of receiving your order, you are dissatisfied for any reason*, you may return your purchase for an exchange or a refund of the purchase price.

You may return merchandise for a replacement or refund by contacting Customer Service at (+1) 800 884 3291 or email info@siw.com, Monday-Friday, 8am-5pm pacific. Please keep your packaging slip and provide it with your return, as well as a note of how you would like to proceed with the return.

* Exceptions: Unfortunately, we are not able to accept returns on opened packages in any of our larger bulk sizes (5 lbs, 10 lbs, or 25 lbs) unless there was a demonstrable packaging error on our part. For our liquid flavorings and extracts, we cannot accept returns on opened bottles larger than 8 fl oz. We cannot accept returns on opened packages of vanilla beans in quantities larger than 5 beans. We strongly encourage you to inspect these products carefully prior to opening or order our products in smaller sizes before ordering larger/bulk quantities.